KianyDesigns now offers FREE GROUND SHIPPING (2 to 5 business days) on any orders anywhere within the continental U.S. We do not offer free ground shipping to Hawaii and Alaska
since this method is not provided by our carriers. For faster shipping, please proceed to our shopping cart where you can submit your name and address for an instant shipping quote.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.
Note: Corrections made to addresses after shipment will result in a $10 correction fee imposed by our courier.

What information is needed to place an order?

• Billing Address (Name, Address, Phone Number, and e-mail)
• Shipping Address (Name, Address, Phone Number, and e-mail)
• Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

This information is used ONLY for the purpose of processing your order. Shipping address in order to ship your order, e-mail address to send your receipt and tracking information, billing address to verify the identity of the cardholder, and phone number so that we can call you if there's a problem with your order.

All customer information is encrypted and stored in our database and gets sent to our server via RapidSSL's 128-bit Secure Server Certificate

KianyDesigns will exchange defective units to the customer with no restocking fees. Customers seeking to return for a refund, not exchange, defective items will be subject to a 15% restocking fee. Customers may also replace defective items with other items of equal or greater value with no fees; you are not obligated to replace with the same model.

To Return product(s) to KianyDesigns, please call our customer service department at 718-503-1198 or email kiany@kianydesigns.com to receive return instructions via email.

Please Note: KianyDesigns cannot be held responsible for packages until they are delivered to us, so please use a trackable and insured means of shipping (UPS or Fedex) or at get Delivery Confirmation and insurance with USPS priority mail. For most returns, the customer is responsible for return shipping fees. For domestic customers exchanging defective merchandise only, KianyDesigns will reimburse ground shipping fees if you send us your shipping receipt, up to $6.95.

Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Inform delivery personnel of any problems.

Once we receive your return we will ship your replacement or process your credit within 3-5 business days. When returning an item, please do not initiate a chargeback with your credit card company. We will credit your card for your return, and a chargeback will only delay processing of your return. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards.

If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to email kiany@kianydesigns.com or call 718-503-1198.

• Use our secure shopping cart system on www.kianydesigns.com and pay with your Visa, MasterCard, GoogleCheckout or via PayPal. This is the fastest way to receive your order because our online site is fully integrated with our warehouse.
• Call us Mon-Fri 9am to 6pm EST to place your order at 718-503-1198
• Email your order to kiany@kianydesigns.com
• Fax an order in to our Sales Department at (732) 634-3878
• Mail us an order along with a Postal Money Order or Check to: (We will send the items when the check is cleared)
  D & D Jewelry
  Attn: Kiany
  53 Crampton Ave
  Woodbridge, NJ 07095
  
  

To qualify for a specific promotion, your order must be placed during the specified promotion period. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer. Orders that are shipped to multiple addresses are also not eligible.

Log in using My Account to view orders, print receipts and rebates, cancel orders (as long as your order hasn’t been shipped or picked up), and edit your account information.
Log in using your email address, you will see only the orders made using that email address.
Once you locate your order, you'll be able to access past orders, print receipts and rebates, and cancel orders—as long as the order hasn't been shipped or picked up.

To update your contact information, go to My Account at the top of the page and sign in. You can change information once you inside.
In My Account, you may also view and/or update:

• Your orders
• E-mail address
• Passwords
• Shipping addresses
• Wish lists
• Product Reviews
• Tags
• Newsletters